Greetings from KFintech!
We have openings for the position for Voice Process Associates, looking for candidates who are passionate to work in the voice process and have good communication skills.
Candidates must be fluent/proficient in HINDI (Mandatory)/English
1. Bachelors or Masters degree is required
2. Candidate can be Fresher/Experienced.
3. Experienced candidates must have relevant work experience in Domestic/international voice process/BPO
4.Candidate must have good command/proficiency in both English and Hindi
5. Proficient with MS Office (Excel, Word, PowerPoint)
1. Answer incoming calls OR respond to customer emails
2. Management and resolve customer complaints
3. Identify and escalate issues to supervisors
4. Provide product and service information to customers
5. Research required information using available resources
6. Research, identify and resolve customer complaints using applicable software
7. Document all call information according to standard operating procedures
8. Recognize, document, and alert the management team of trends in customer calls
9. Follow up customer calls where necessary
Interested candidates please share your resume - email@example.com
Role:Customer Success Associate
Salary: 1,75,000 - 3,00,000 P.A.
Industry:BPO / Call Centre
Role Category:Customer Success
Employment Type:Full Time, Permanent
KFin Technologies Private Limited is the largest registrar and transfer agency and a market leader in the financial sector providing investor servicing. Our operations are spread across 200+ branches in India and 2 countries globally, namely Malaysia and Bahrain. With over 90 million investor accounts, we reach out to 3500+ issuers including banks, PSUs and mutual funds. All this is possible with a diverse and robust workforce of 5,300+ experienced professionals who hail from various disciplines.KFintech is the first organisation of its kind, to achieve the distinction of an ISO 9002 certification, which has now migrated to ISO 9001:2015 standards for quality management systems, certified by DNV.Servicing over 90 million investors, and over one lakh transactions daily, KFintech has managed the two largest migrations in the mutual fund space, as well as corporate registry involving over 15 million investors.
Contact Company:KFin Technologies
Address:PLOT NO. 31 32,Tower B,KARVY SELENIUM,FINANCIAL DI, STRICT NANAKRAMGUDA,GACHIBOWLI, Hyderabad, Telangana, India