Domestic Voice Process – Hindi and English

From 0 to 2 year(s) of experience
₹ 1,75,000 - 3,00,000 P.A.

Job Description

Greetings from KFintech!

KFintech is hiring for its domestic voice process for its growing shareholder and investors.


KFintech Domestic Voice Process

Job Description

1. Answer incoming calls OR respond to customer emails

2. Management and resolve customer complaints

3. Identify and escalate issues to supervisors

4. Provide product and service information to customers

5. Research required information using available resources

6. Research, identify and resolve customer complaints using applicable software

7. Document all call information according to standard operating procedures

8. Recognize, document, and alert the management team of trends in customer calls

9. Follow up customer calls where necessary

Job Specification

1. Bachelors or Post Graduation is required

2. Candidate can be Fresher/Experienced.

3. Experienced candidates must have relevant work experience in Domestic/international voice process/BPO

4. Candidate must have good command/proficiency in both English and Hindi

5. Proficient with MS Office (Excel, Word, PowerPoint)

6. Candidate should have a Laptop/Desktop (Not Mandatory) and Wifi Connection (Mandatory)

Working Hours

  • Monday to Friday, 09:00am to 06:00pm
  • Alternate Saturday and Sunday are off
  • Work from office

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Subject - Domestic Voice Process

Role:Non Tech Support - Voice / Blended

Salary: 1,75,000 - 3,00,000 P.A.

Industry:Financial Services

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

PG:Any Postgraduate

Company Profile


KFin Technologies Private Limited is the largest registrar and transfer agency and a market leader in the financial sector providing investor servicing. Our operations are spread across 200+ branches in India and 2 countries globally, namely Malaysia and Bahrain. With over 90 million investor accounts, we reach out to 3500+ issuers including banks, PSUs and mutual funds. All this is possible with a diverse and robust workforce of 5,300+ experienced professionals who hail from various disciplines.

KFintech is the first organisation of its kind, to achieve the distinction of an ISO 9002 certification, which has now migrated to ISO 9001:2015 standards for quality management systems, certified by DNV.

Servicing over 90 million investors, and over one lakh transactions daily, KFintech has managed the two largest migrations in the mutual fund space, as well as corporate registry involving over 15 million investors.

Company Info
View Contact Details+

Contact Company:Network18

Address:KFintech, Selenium Building, Tower-B, Plot No 31 & 32, Financial District,Nanakramguda, Serilingampally, Hyderabad, Rangareddi, Telangana.