Urgent Requirement For Voice Process

from 0 to 2 year(s) of Experience
₹ 1,50,000 - 3,00,000 P.A.

Job Description

Greetings from KFintech!


We have an urgent opening for the position for Voice Process Associates, looking for candidates who are passionate to work in the voice process and have good communication skills.


Job Specification

1. Bachelors or Masters degree is required

2. Candidate can be Fresher/Experienced.

3. Experienced candidates must have relevant work experience in Domestic/international voice process/BPO

4.Candidate must have good command/proficiency in both English and Hindi

5. Proficient with MS Office (Excel, Word, Powerpoint)

6. Candidate should have a Laptop/Desktop (Not Mandatory) and Wifi Connection (Mandatory)


Job Description

1. Answer incoming calls OR respond to customer emails

2. Management and resolve customer complaints

3. Identify and escalate issues to supervisors

4. Provide product and service information to customers

5. Research required information using available resources

6. Research, identify and resolve customer complaints using applicable software

7. Document all call information according to standard operating procedures

8. Recognize, document, and alert the management team of trends in customer calls

9. Follow up customer calls where necessary


**IMPORTANT**

Candidates must be fluent/proficient in HINDI (Mandatory)/English


Role:Associate/Senior Associate -(NonTechnical)

Salary: 1,50,000 - 3,00,000 P.A.

Industry:Financial Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate

PG:Any Postgraduate

Company Profile

KFIN TECHNOLOGIES PRIVATE LIMITED

KFin Technologies Private Limited is the largest registrar and transfer agency and a market leader in the financial sector providing investor servicing. Our operations are spread across 200+ branches in India and 2 countries globally, namely Malaysia and Bahrain. With over 90 million investor accounts, we reach out to 3500+ issuers including banks, PSUs and mutual funds. All this is possible with a diverse and robust workforce of 5,300+ experienced professionals who hail from various disciplines.

KFintech is the first organisation of its kind, to achieve the distinction of an ISO 9002 certification, which has now migrated to ISO 9001:2015 standards for quality management systems, certified by DNV.

Servicing over 90 million investors, and over one lakh transactions daily, KFintech has managed the two largest migrations in the mutual fund space, as well as corporate registry involving over 15 million investors.

Company Info
View Contact Details+

Contact Company:KFIN TECHNOLOGIES PRIVATE LIMITED

Address:KFintech, Selenium Building, Tower-B, Plot No 31 & 32, Financial District,Nanakramguda, Serilingampally, Hyderabad, Rangareddi, Telangana.